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Oti, Akponanabofa Henry; Farrell, Peter; Berrais, Abbes; McMahon, Paul; Boulbibane, Mostapha; Paschalis, Spyridon; Osman, Yassin; AL-Faraj, Furat; Duncan, Malcolm – Higher Education, Skills and Work-based Learning, 2022
Purpose: In line with business goals of customer satisfaction, higher education institutions of learning consider excellent student experience a priority. Teaching and learning are important aspects of satisfaction that are monitored annually by universities using tools such as the National Student Survey (NSS). The NSS results are useful for…
Descriptors: Student Diversity, Engineering Education, Interdisciplinary Approach, Student Projects
Langan, A. Mark; Harris, W. Edwin – Higher Education: The International Journal of Higher Education Research, 2019
The purpose of this study is to use machine learning and exploratory data analysis to interrogate patterns of metrics from a national-level student survey. Analysis of over 1.8 million returns detected long-term stability of the predictors of student satisfaction, with survey items relating to course management and teaching being consistently most…
Descriptors: National Surveys, Student Surveys, Research Methodology, Predictor Variables
Khan, Hina; Matlay, Harry – Education & Training, 2009
Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…
Descriptors: Higher Education, Interviews, Phenomenology, Grounded Theory
Elsharnouby, Tamer H. – International Journal of Educational Management, 2016
Purpose: The purpose of this paper is to integrate service marketing and higher education (HE) literature to develop and test a model that links customer participation behaviour with student overall satisfaction that stems from satisfaction with service augmentation elements. It also examines the influence of brand choice attainment on both…
Descriptors: Student Participation, Foreign Students, Student Behavior, College Students
Barber, L.; Hayday, S.; Bevan, S. – 1999
An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…
Descriptors: Adult Education, Employee Attitudes, Employer Employee Relationship, Foreign Countries
Kandiko Howson, Camille; Matos, Frederico – Education Sciences, 2021
This study explores the relationship between satisfaction and engagement survey items through an institutionally based survey, drawing on the two largest higher education student experience surveys in the world. The UK-based National Student Survey (NSS) was designed to inform student choice and drive competition and the US-based National Survey…
Descriptors: Student Surveys, Student Satisfaction, Learner Engagement, College Seniors
2002
This document contains four papers from a symposium on performance, productivity, and continuous improvement. "Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings" (Constantine Kontoghiorghes, Robert Gudgel) summarizes a study that identified the following quality management variables…
Descriptors: Adult Education, Adult Learning, College Faculty, Comparative Analysis
National Commission on Education, London (England). – 1994
This volume presents six lectures on the future of universities in the 21st century, and how they can best meet the future economic and social needs of the United Kingdom. "The Idea of a University?" (Stewart Sutherland) reviews some dominant images of university and concludes that university educated individuals should be better…
Descriptors: College Role, Comparative Education, Creativity, Education Work Relationship
Strebler, M. T.; Bevan, S. – 1996
A research study examined what competence-based management training (CBMT) is, how organizations are using it and why, and what impact it has had. It drew on evidence from a survey and case studies conducted among large employers in Britain (United Kingdom). General findings from 377 respondents indicated that the use of competencies was…
Descriptors: Adult Education, Competency Based Education, Educational Research, Foreign Countries
Payne, Geoff – Learning and Teaching: The International Journal of Higher Education in the Social Sciences, 2018
Most undergraduates' main, hands-on involvement in student engagement is completing satisfaction surveys, such as the U.K. National Student Survey (NSS), whose findings make significant contributions to university policy formation. It is therefore important that these surveys produce reliable and valid data, but previous and current NSS versions…
Descriptors: Learner Engagement, Undergraduate Students, College Freshmen, College Seniors
Palomino, Patricia – International Journal of English Studies, 2018
The emergence of new technologies has changed the way people communicate. Social media have allowed businesses to connect with customers and to market their products more efficiently. However, these platforms also allow customers to share information and opinions with the company and fellow customers, diverting from previous online service…
Descriptors: Social Media, Telecommunications, Foreign Countries, Web 2.0 Technologies
Aitken, Liz; Chadwick, Arthur; Hughes, Maria – Learning and Skills Development Agency (NJ1), 2006
Centres of Vocational Excellence (CoVEs) were established in 2001, intended to be a key driver in enhancing the contribution of the further education (FE) sector to meeting skills needs. Current government policy expects employers and individuals to pay a greater share of the costs of training, particularly at Level 3, which is the CoVE priority…
Descriptors: Income, Adult Education, Questionnaires, Quality Control
Forstenzer, Joshua – Journal of Philosophy of Education, 2018
This article argues that the Teaching Excellence Framework manifests the vice of epistemic insensibility. To this end, it explains that the TEF is a metrics-driven evaluation mechanism which permits English higher education institutions to charge higher fees if the 'quality' of their teaching is deemed 'excellent'. Through the TEF, the Government…
Descriptors: Excellence in Education, Guidelines, Epistemology, Higher Education
Page, Tom; Thorsteinsson, Gisli – Journal on Educational Psychology, 2019
This articles looks for value in craft. Not so much value in the industrial sense; money, time, and effort, but from a individual perspective; community, companionship, self-discovery, and joy. Craft is more than just an final product, the true worth of it can be found in its process; time invested in learning the skills, building the communities,…
Descriptors: Handicrafts, Motivation, Community, Satisfaction
Bogain, Ariane – Language Learning Journal, 2012
Students' assessment of their academic experience is actively sought by higher education institutions, as evidenced in the UK's National Student Survey, introduced in 2005. Erasmus students, despite their growing numbers, tend to be excluded from these satisfaction surveys, even though they, too, are primary customers of a university. This study…
Descriptors: Student Motivation, Independent Study, Foreign Countries, Costs
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