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Rodriguez, Juan Carlos; Meyer, Kristin; Merry, Brian – portal: Libraries and the Academy, 2017
Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…
Descriptors: Library Services, Academic Libraries, State Universities, Administrative Organization
Rudy, Dennis W.; Rudy, Ellen L. – 2001
Independent evaluators examined the progress of the Berrien County Intermediate School District in Berrien County, Michigan, in implementing Michigan's Career Preparation System. The evaluation established that the district has provided the leadership, training, resources, and continued support to implement a systemwide school-to-career reform…
Descriptors: Academic Achievement, Academic Standards, Articulation (Education), Career Development
Violini, Bob – Community College Journal, 2014
As part of the student success agenda, the nation's community colleges have been asked to rethink their approach to education on every level. From the explosion of smartphones and mobile devices on campus to the demand for more robust data analytics and tracking to the increasingly technical nature of global work, technology has evolved from a…
Descriptors: Technology Uses in Education, Community Colleges, Educational Technology, Telecommunications
Whang, Michael; Ring, Donna M. – Journal of Web Librarianship, 2007
Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…
Descriptors: Strategic Planning, Library Services, Academic Libraries, Web Sites