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Detlor, Brian; Ball, Kathryn – College & Research Libraries, 2015
This paper examines the merit of conducting a qualitative analysis of LibQUAL+® survey comments as a means of leveraging quantitative LibQUAL+ results, and using importance-satisfaction matrices to present and assess qualitative findings. Comments collected from the authors' institution's LibQUAL+ survey were analyzed using a codebook based on…
Descriptors: Surveys, Academic Libraries, Qualitative Research, Users (Information)
Serenko, Alexander – Assessment & Evaluation in Higher Education, 2011
The purpose of this project is to empirically investigate several antecedents and consequences of student satisfaction (SS) with Canadian university music programmes as well as to measure students' level of programme satisfaction. For this, the American Customer Satisfaction Model was tested through a survey of 276 current Canadian music students.…
Descriptors: Student Attitudes, Educational Environment, Tuition, Music Education
Haverila, Matti; Haverila, Kai Christian – Journal of Applied Research in Higher Education, 2022
Purpose: On the basis of the justice, attachment, social support, self-determination theories, this research paper examines the impact of the student-instructor relationship construct on the customer-centric measures of overall student satisfaction, and perceived value for money and their impact of the behavioral intentions as an endogenous…
Descriptors: Teacher Student Relationship, Predictor Variables, Student Satisfaction, Undergraduate Students
Brander, Rosemary A.; Paterson, Margo; Chan, Yolande E. – Qualitative Report, 2012
Healthcare organizations are striving to meet legislated and public expectations to include patients as equal partners in their care, and research is needed to guide successful implementation and outcomes. The current research examined the meaning of customer service as related to the culture of care relationships within a Canadian hospital in…
Descriptors: Health Services, Administrator Role, Foreign Countries, Patients
Thurman, Laura – ED, Education at a Distance, 1995
Describes the Ford Motor Company's satellite-based communications network called FORDSTAR that links the home office to all dealers in the United States and Canada in order to offer training that will improve customer satisfaction. Equipment, interactivity, data transmission, and future possibilities are discussed. (LRW)
Descriptors: Communications Satellites, Corporate Education, Distance Education, Educational Technology
Nopper, Norman S. – Training, 1993
Honeywell Inc.'s Canadian manufacturing facility offers comprehensive adult education and training programs. Courses offered spearhead cultural changes needed to become globally competitive. Changes start on the factory floor with those who directly affect three aspects of customer satisfaction: on-time delivery, product quality, and low cost.…
Descriptors: Adult Education, Corporate Education, Cultural Pluralism, Foreign Countries
Alberta Advanced Education and Technology, 2008
The graduate of the Parts Technician Apprenticeship Program is a certified journeyperson who will be able: (1) have a comprehensive knowledge and understanding of the printed catalogue as well as the electronic systems and methods used in the identification, location, and supplying of parts and assemblies to repair shops and individuals; (2) know…
Descriptors: Foreign Countries, Human Relations, Auto Mechanics, Motor Vehicles
PDF pending restoration
Mulder, Martin, Ed. – 1996
This document contains 7 of the 10 papers presented at the 1995 program of the American Educational Research Association's special interest group, Training in Business and Industry. The following papers are included: "A Multi-Disciplinary Approach to Integrating Evaluation and Training" (Jo D. Gallagher); "Comparing Managers and…
Descriptors: Adult Education, Computer Uses in Education, Corporate Education, Education Work Relationship
Schmidt, Steven W. – Human Resource Development Quarterly, 2007
Opportunities for training and development are paramount in decisions regarding employee career choices. Despite the importance, many research studies on job satisfaction do not address satisfaction with workplace training as an element of overall job satisfaction, and many job satisfaction survey instruments do not include a "satisfaction…
Descriptors: Job Satisfaction, Job Training, Correlation, Career Choice