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Langan, A. Mark; Harris, W. Edwin – Higher Education: The International Journal of Higher Education Research, 2019
The purpose of this study is to use machine learning and exploratory data analysis to interrogate patterns of metrics from a national-level student survey. Analysis of over 1.8 million returns detected long-term stability of the predictors of student satisfaction, with survey items relating to course management and teaching being consistently most…
Descriptors: National Surveys, Student Surveys, Research Methodology, Predictor Variables
Benson, Steve – Online Submission, 2012
In Australia, academic workloads are increasing, and university funding is decreasing. Academics and university managers are engaging in risk adverse behavior and tending to focus on customer satisfaction and student retention, potentially at the expense of academic standards. Conventional approaches to pedagogy minimize adverse student feedback,…
Descriptors: Foreign Countries, Faculty Workload, Educational Finance, Retrenchment
Brown, Robert M.; Mazzarol, Timothy William – Higher Education: The International Journal of Higher Education and Educational Planning, 2009
This paper outlines the findings of a study employing a partial least squares (PLS) structural equation methodology to test a customer satisfaction model of the drivers of student satisfaction and loyalty in higher education settings. Drawing upon a moderately large sample of students enrolled in four "types" of Australian universities,…
Descriptors: Higher Education, Structural Equation Models, Least Squares Statistics, Student Attitudes
Gillespie, Michelle – Journal of Higher Education Policy and Management, 2018
In 2012, government changes to higher education shifted Australia to a demand driven funding model. The consequential increase in student numbers, along with greater focus on retention and student satisfaction, resulted in rising customer expectations. There are now strategic imperatives to change administrative cultures to focus on delivering…
Descriptors: Foreign Countries, College Administration, Student Personnel Services, Student Personnel Workers
McAllister, Moyra – 2000
This paper discusses performance measurement in the Blake Dawson Waldron (BDW) law firm, a partnership with five offices in Australia, as well as a number overseas. Three levels of performance measurement are described: (1) personal level--through annual performance appraisals; (2) team level--the annual team meeting; and (3) service…
Descriptors: Corporate Libraries, Evaluation Methods, Feedback, Foreign Countries
Peacock, Darren – 2002
This paper explores some of the ways in which the National Museum of Australia is using Web analysis tools to shape its future directions in the delivery of online services. In particular, it explores the potential of quantitative analysis, based on Web server log data, to convert these ephemeral traces of user experience into a strategic…
Descriptors: Evaluation Methods, Foreign Countries, Information Seeking, Models
Power, Joe; Waddell, Di – Learning Organization, 2004
Both the learning organization literature and the self-managed work team literature have alluded to the potential links between teamwork and learning. However, as yet the link between these two concepts remains undeveloped. This study uses a survey of a random sample of 200 Australian organizations to empirically examine the relationships between…
Descriptors: Foreign Countries, Self Directed Groups, Teamwork, Organizational Culture
Trevitt, Chris – 1995
This paper addresses criteria in the design and development of computer-based courseware. The term "interactive multimedia" describes both the technology and the demands placed on the user. It implies that the user becomes actively engaged with the subject, thereby improving the likelihood that net learning takes place. However, nothing…
Descriptors: Computer Assisted Instruction, Computer Software Evaluation, Courseware, Educational Finance
Bornschlegl, Madeleine; Cashman, D. – Open Learning, 2019
It is known that students undertaking distance education are less likely to complete their studies, a problem regularly considered by governments and media. This correlational study seeks to provide an understanding of distance students' satisfaction and their intention to persist within the concept of the student experience. In addition to…
Descriptors: Foreign Countries, College Students, Distance Education, Student Experience
Guenther, John; Kilpatrick, Sue – International Journal of Training Research, 2003
This paper reports findings of the first phase of a study conducted to investigate the factors that contribute to the success of partnerships between vocational education and training (VET) providers and community/industry, and the processes partnerships employ to produce quality learning outcomes for individuals and other stakeholders, including…
Descriptors: Foreign Countries, Vocational Education, Partnerships in Education, Effective Schools Research
Onsman, Andrys – Journal of Higher Education Policy and Management, 2008
The changed dynamic between tertiary students and universities has resulted in much discussion about consumer rights and obligations. Whilst some consider the change from students to clients to be simply an accurate reflection of changing times, others believe the trend to be a covert blueprint for radical change imposed by forces external to the…
Descriptors: Rhetoric, Marketing, Court Litigation, Foreign Countries
Moy, Janelle; McDonald, Rod – 2000
Recent Australian and overseas studies on evaluation of enterprises' return on training investment (ROTI) were reviewed to identify key issues in encouraging increased evaluation of training benefits by enterprises and successful approaches that may inform future "enterprise-friendly" studies of ROTI. It was concluded that more…
Descriptors: Attitude Change, Business Administration, Corporate Education, Cost Effectiveness
Arifin, Daniel N.; Drysdale, Lawrie – Australian Association for Research in Education, 2015
Market orientation has been investigated in for-profit and not-for-profit organizations in countries around the world and is defined as an orientation towards the market, putting focus on the customers. Past studies have shown a positive link between market orientation and organizational performance; and also that adopting market orientation…
Descriptors: Marketing, Competition, Barriers, Models
Arambewela, Rodney; Hall, John; Zuhair, Segu – Journal of Marketing for Higher Education, 2005
The growth in the international education market within the next two decades will be dominated by Asia, accounting for almost 70% of the global demand for international higher education (Bohm et al., 2002). The market attractiveness with significant pecuniary and non-pecuniary gains from full-fee paying students will result in a more competitive…
Descriptors: Higher Education, International Education, Student Attitudes, Factor Analysis
Peer reviewed
Soutar, Geoffrey; McNeil, Margaret – Journal of Educational Administration, 1996
Measures service quality from the viewpoint of customers (students at an Australian university), using the SERVQUAL model. Obtains evaluations of academic and administrative aspects of the educational service. Makes significant negative evaluations of administrative service quality (resulting from communication problems). Satisfaction with the…
Descriptors: Business Administration, College Students, Delivery Systems, Foreign Countries