Descriptor
Source
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Angel, P. Linda | 1 |
Davis, David S. | 1 |
Publication Type
Opinion Papers | 1 |
Reports - Research | 1 |
Speeches/Meeting Papers | 1 |
Tests/Questionnaires | 1 |
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Texas | 1 |
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Job Training Partnership Act… | 2 |
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What Works Clearinghouse Rating
Angel, P. Linda – 1995
A study was conducted to determine the baseline by which to measure expected improvements in customer satisfaction for Central Texas Job Training Partnership (JTPA) programs. The survey was designed to facilitate assessment of the current level of customer satisfaction with service delivery and influences on customer satisfaction. Data were…
Descriptors: Adults, Disadvantaged, Dislocated Workers, Employment Programs
PDF pending restoration
Davis, David S. – 1992
Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…
Descriptors: Adult Basic Education, Employment Programs, Federal Programs, Job Training