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Rivera, Debora – ProQuest LLC, 2019
The purpose of this study was to explore the student experience, in a One Stop Center at a public comprehensive community college located in the Mid-Atlantic region. This study utilized an explanatory sequential mixed methods analysis to assess the perceived impact of the centralization of functions on student satisfaction. Using expectation…
Descriptors: Student Satisfaction, Public Colleges, Community Colleges, Student Needs
Russell, Alene – American Association of State Colleges and Universities, 2010
Outsourcing--defined as an "institution's decision to contract with an external organization to provide a traditional function or service" (IHEP, 2005)--is nothing new to higher education. For decades, institutions have been "contracting out" or "privatizing" a variety of operational functions, hoping to reduce costs,…
Descriptors: Outsourcing, College Instruction, Public Colleges, Community Colleges
Riccardi, Mark T. – ProQuest LLC, 2009
Continuous Quality Improvement (CQI) measures such as Total Quality Management (TQM), Strategic Planning, Six Sigma, and the Balanced Scorecard are often met with skepticism among leaders of higher education. This study attempts to fill a gap in the literature regarding the study of relationships among specific variables, or building blocks,…
Descriptors: Strategic Planning, Community Colleges, Total Quality Management, Cooperation
Washburn, Dava Michelle – ProQuest LLC, 2009
The purpose of this study was to determine the perceptions of satisfaction of dislocated workers served by WIN Job Centers in the Mississippi Corridor Consortium. Four WIN Job Centers participated in this study: Northeast Mississippi Community College WIN Job Center in Corinth, Northwest Mississippi Community College WIN Job Center in Oxford,…
Descriptors: Dislocated Workers, Community Colleges, Doctoral Dissertations, Statistical Analysis
McManimon, Debra J. – ProQuest LLC, 2012
To enhance their competitive advantage in the marketplace, many business leaders develop market orientation strategies designed to increase customer engagement. These market orientation strategies include improvement in service delivery, relationship management, customer satisfaction, and quality control methods. There is a lack of understanding…
Descriptors: Case Studies, Quality Control, Educational Quality, Learner Engagement
Alberta Advanced Education and Technology, 2008
The graduate of the Parts Technician Apprenticeship Program is a certified journeyperson who will be able: (1) have a comprehensive knowledge and understanding of the printed catalogue as well as the electronic systems and methods used in the identification, location, and supplying of parts and assemblies to repair shops and individuals; (2) know…
Descriptors: Foreign Countries, Human Relations, Auto Mechanics, Motor Vehicles
Miller, Tammy A. – ProQuest LLC, 2022
This quantitative correlational study examined the relationship between personality traits and job satisfaction. Participants consisted of 126 full-time technical college faculty members in the Technical College System of Georgia (TCSG). The Five-Factor Model (FFM) served as the theoretical framework. The Individual Contributor format of the…
Descriptors: Personality Traits, Job Satisfaction, College Faculty, Technical Institutes
Davaasambuu, Sarantsetseg; Cinelli, Jessica; Zagari, Christine – Adult Learning, 2020
Background: Adult Student Priorities Survey (ASPS) from Ruffalo Noel Levitz was utilized to examine the level of importance and the level of satisfaction of continuing education students in allied health care and English as a second language (ESL) programs at Kingborough Community College, Brooklyn, NY. Method: Mean scores for both…
Descriptors: Adult Students, Noncredit Courses, Student Attitudes, Continuing Education
Hartigan, Sheenah – ProQuest LLC, 2022
Today's post-secondary institutions in the United States are seeing the continuous decline of enrollment. In Fall, 2020, there were 19 million students enrolled in college according to the National Student Clearinghouse Research Center in 2020, which is a decline of 4.4% from the prior year. While the decline can partially be attributed to the…
Descriptors: Two Year Colleges, Two Year College Students, Student Satisfaction, Enrollment
Violini, Bob – Community College Journal, 2014
As part of the student success agenda, the nation's community colleges have been asked to rethink their approach to education on every level. From the explosion of smartphones and mobile devices on campus to the demand for more robust data analytics and tracking to the increasingly technical nature of global work, technology has evolved from a…
Descriptors: Technology Uses in Education, Community Colleges, Educational Technology, Telecommunications
Seeman, Elaine D.; O'Hara, Margaret – Campus-Wide Information Systems, 2006
Purpose: The purpose of this paper is to explore customer relationship management (CRM) in a higher education setting. Design/methodology/approach: The development and implementation of a CRM project in a state community college was examined as were the benefits realized by implementing CRM. As colleges increasingly embrace distance learning and…
Descriptors: Higher Education, Distance Education, Information Systems, Community Colleges