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Department of Defense Education Activity, 2011
The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten-12th grade and to students in grades 4-12. For the…
Descriptors: Disabilities, Public Education, Public Schools, Mass Media
Department of Defense Education Activity, 2011
Every two years the Department of Defense Education Activity (DoDEA) administers the DoDEA Customer Satisfaction Survey (CSS) to all parents with children attending DoDEA schools and all 4th-12th grade students enrolled in a DoDEA school. Parents were asked to complete one survey for each school in which they had a child enrolled. The purpose of…
Descriptors: Disabilities, Public Education, Public Schools, Mass Media
Cheng, Albert; Peterson, Paul E. – Education Next, 2017
All four sectors in K-12 education compete for the support of their customers--that is, the parents of their prospective students. Those parents have more choices today than in decades past: they may send their children to the public school automatically assigned to them by their school district, or opt for a private school, charter school, or…
Descriptors: Elementary Secondary Education, Parent Attitudes, School Choice, School Districts
Department of Defense Education Activity, 2009
The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten--12th grade and to students in grades 4-12. For the…
Descriptors: Public Education, Public Schools, Mass Media, Newspapers
US Department of Education, 2008
The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…
Descriptors: Grants, Participant Satisfaction, Surveys, Public Agencies
National Education Policy Center, 2012
K12 Inc. enrolls more public school students than any other private education management organization in the U.S. Much has been written about K12 Inc. (referred to in this report simply as "K12") by financial analysts and investigative journalists because it is a large, publicly traded company and is the dominant player in the operation…
Descriptors: Evidence, Private Education, Elementary Secondary Education, Educational Finance
Lane, Jennie F.; Mollica, Jamie; Windjue, Sara – Middle Grades Research Journal, 2013
The Wisconsin K-12 Energy Education Program (KEEP) is a statewide education program located in the Midwest of the United States. The goal of the program is to leverage teacher education to improve and increase energy literacy in Wisconsin's K-12 schools as a means of contributing to statewide energy savings. Created in 1995, the program continues…
Descriptors: Formative Evaluation, Teacher Education Programs, Success, Program Effectiveness
Easing Transitions of Military Dependents into Hawaii Public Schools: An Invitational Education Link
Berg, Kathleen F. – Journal of Invitational Theory and Practice, 2008
Over 15,000 military dependent students attend Hawaii public schools, about 8% of the total student population. The transition to Hawaii schools has been identified by many military families as a challenge and one more difficult than other transitions their families have made. A generally acknowledged negative perception of Hawaii public schools…
Descriptors: Military Personnel, Dependents, Transitional Programs, Public Schools
Kwarteng, Albert Justice – Cogent Education, 2021
The purpose of the paper was to identify quality dimensions through which the service quality performance concerning TQM implementation in a Higher Education context could be measured from external customers' perspectives. The paper opted for a research survey with an instrument developed on a 5-point Likert-scale of five quality dimensions…
Descriptors: Foreign Countries, Total Quality Management, Student Attitudes, Alumni
Viray, Rose Ann B.; Velasquez-Fajanela, Jennifer V. – International Journal of Educational Methodology, 2023
The researcher assessed the subject teachers' levels of satisfaction and/or dissatisfaction using the Herzberg Two-Factor Theory. The study assesses employee motivation and hygiene, as discussed in the first part of the study about exploring the sociodemographic profile and job satisfaction level among teachers in Alaska. Frederick Herzberg…
Descriptors: Teacher Persistence, Job Satisfaction, Teacher Motivation, Theories
Poole, Sonja Martin – International Journal of Educational Management, 2017
Purpose: While the role of relationship marketing to consumers' overall satisfaction with schools has been discussed in the education management literature, empirical studies on the marketing mechanisms that underpin school-customer relationships are limited. The purpose of this paper is to establish the association between market orientation (MO)…
Descriptors: Structural Equation Models, Data Collection, Elementary Secondary Education, Parents
DeBaylo, Paige; Minney, Dana – Online Submission, 2019
Educators in this day and age may have to reframe how they think about interacting with parents, students and community members. Viewing these relationships as 'customer' relationships may seem like a stretch, but it is a reality. Research shows the many benefits of providing positive customer experiences for our stakeholders, and the costs of…
Descriptors: Parent Teacher Cooperation, School Districts, Teacher Student Relationship, Competition
DeBaylo, Paige; Minney, Dana – Online Submission, 2020
Part of Austin Independent School District (AISD)'s ongoing commitment to employees' well-being and retention includes understanding employees' feelings toward their work environment. AISD's customer experience department, CARES (customer focused, action oriented, responsive, empathetic, and service driven), worked with AISD's Department of…
Descriptors: Employees, Well Being, School Districts, Employee Attitudes
DeBaylo, Paige; Minney, Dana – Online Submission, 2020
Part of Austin Independent School District (AISD)'s ongoing commitment to employees' well-being and retention includes understanding employees' feelings toward their work environment. AISD's customer experience department, CARES (customer focused, action oriented, responsive, empathetic, and service driven), worked with AISD's Department of…
Descriptors: Employees, Well Being, School Districts, Employee Attitudes
Kopp, Hilary – Jobs for the Future, 2002
Since the inception of the School-to-Work Project in 1998, networks members have increasingly viewed credible evidence as critical to both their approaches to program improvement and their strategies for winning and sustaining support and resources. This issue brief: (1) Describes the activities Network members have pursued together during…
Descriptors: Program Effectiveness, Program Improvement, Feedback (Response), Data Collection
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