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Kazungu, Isaac; Kubenea, Hadija – Journal of Applied Research in Higher Education, 2023
Purpose: Higher learning institutions (HLIs) need to have quality service facilities to achieve customer satisfaction and positive word of mouth (WoM). The purpose of this study is to assess customer satisfaction as a mediator of service facility and WoM in the context of Tanzania's HLIs. Design/methodology/approach: A mixed-methods approach was…
Descriptors: Foreign Countries, College Students, Higher Education, Services
Badrudin, Badrudin; Khusnuridlo, Moh.; Wahyu, Muhammad Zaini El – Cypriot Journal of Educational Sciences, 2022
This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey…
Descriptors: Management Information Systems, Integrated Learning Systems, Consumer Economics, Satisfaction
Lee, Chien-Sing; Yew, Lee-Yin – Knowledge Management & E-Learning, 2022
Organizational learning integrates core specialized tacit resources and knowledge to facilitate development of strategic interdisciplinary knowledge development, integration, management and innovation. To promote open innovation within a gig economy, we address three problems: first, to identify which knowledge management view may contribute more…
Descriptors: Knowledge Management, Comparative Analysis, Consumer Economics, Satisfaction
Nasir Usman; Murniati Abdurrahman; Niswanto; Ulfah Irani Zakaria; Yunisrina Qismullah Yusuf – Cogent Education, 2023
Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…
Descriptors: Foreign Countries, COVID-19, Pandemics, Educational Quality
Abidin, Munirul – International Journal of Instruction, 2021
Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational…
Descriptors: Stakeholders, Employer Attitudes, Educational Quality, Higher Education
Ghosh, Biswadip – Information Systems Education Journal, 2019
The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…
Descriptors: Satisfaction, Consumer Economics, Organizational Change, Change Strategies
Portia M. Johnson – ProQuest LLC, 2023
This study examines the relationship between retention and customer satisfaction at a historically black college and university (HBCU). Using a mix-methods approach, which includes surveys, interviews, and focus groups with first year college students, we analyze the factors that contribute to student satisfaction and the extent to which…
Descriptors: Black Colleges, College Freshmen, Student Satisfaction, Academic Persistence
Raza, Shaukat Ali; Naqvi, Abir Hassan; Gill, Sajjad Ali – Bulletin of Education and Research, 2020
The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback,…
Descriptors: Foreign Countries, Total Quality Management, Corporations, Business Administration Education
Twum, Kojo Kakra; Adams, Matilda; Budu, Stephen; Budu, Rosina Akuokor Anati – Journal of Marketing for Higher Education, 2022
This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…
Descriptors: Academic Libraries, User Satisfaction (Information), Users (Information), Library Services
Aguirre, Regie F.; Cerbito, Adonis F.; Gayod, Daniel H. – Online Submission, 2022
Online education becomes a viable and stimulating method for instructional and service delivery by providing students with great flexibility in the current situation. Learning issues, personal issues, quality of learning, instructor, technology, and social interactions are the dimensions used for students' online learning experiences and…
Descriptors: Electronic Learning, Learning Experience, Student Satisfaction, Distance Education
Singh, Leena; Das, Moumita – Asian Journal of Distance Education, 2019
Quality aims at meeting customer satisfaction through its various attributes in a product, process or system. Quality has to meet the requirements of a competitive environment, offer good price for cost and meet customer satisfaction. In the Open and Distance Learning (ODL) system, quality means the special attributes of ODL, such as being…
Descriptors: Educational Innovation, Educational Quality, Quality Assurance, Benchmarking
Dixon, Raymond A.; Jovanovska, Emilija – Journal of Curriculum and Teaching, 2022
This case study describes how competencies that are common across entities that operate in the leisure and hospitality industry in North Central Idaho were identified. The leisure and hospitality industry is crucial to the economy of many rural regions with scenic surroundings. Tourists' satisfaction, however, depends on their experiences with…
Descriptors: Hospitality Occupations, Competence, Job Analysis, Rural Areas
Mohammad Javadi; Mehdi Sarkhosh – Quality Assurance in Education: An International Perspective, 2024
Purpose: This study aims to investigate the perceptions of Iranian English teachers about their teaching efficiency through a specific practicum course, namely, language teaching methodology. Drawing on a marketing education perspective, the researchers sought to measure the service quality offered in universities by examining teachers'…
Descriptors: English (Second Language), Second Language Learning, Second Language Instruction, Language Teachers
Blijlevens, Janneke – Journal of Marketing Education, 2023
Marketers and designers are likely to work together on innovation teams as they both have customer satisfaction as their end goals. Collaboration between these disciplines in innovation teams is often impaired due to the different thought-worlds that drive decision making: intuitive versus rational. To facilitate collaboration between design and…
Descriptors: Marketing, Teaching Methods, Design, Guidelines
Aklilu Alemu – Cogent Education, 2023
The study aimed to investigate undergraduate students' perceptions of the service quality at Madda Walabu University. An innovative sequential explanatory mixed-methods design was employed to comprehensively analyse students' experiences. The quantitative analysis utilized the well-established and adapted SERVQUAL tool with a substantial sample of…
Descriptors: Undergraduate Students, Student Attitudes, Educational Quality, Expectation