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Serenko, Alexander – Assessment & Evaluation in Higher Education, 2011
The purpose of this project is to empirically investigate several antecedents and consequences of student satisfaction (SS) with Canadian university music programmes as well as to measure students' level of programme satisfaction. For this, the American Customer Satisfaction Model was tested through a survey of 276 current Canadian music students.…
Descriptors: Student Attitudes, Educational Environment, Tuition, Music Education
Bontis, Nick; Richards, David; Serenko, Alexander – Learning Organization, 2011
Purpose: The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus. Design/methodology/approach: During the project, 9,060…
Descriptors: Knowledge Management, Employee Attitudes, Telecommunications, Job Satisfaction