Descriptor
Author
Menon, Vanaja | 2 |
Millson-Martula, Christopher | 2 |
Cooper, Rosemarie | 1 |
Dempsey, Paula R. | 1 |
Publication Type
Journal Articles | 2 |
Reports - Descriptive | 1 |
Reports - Evaluative | 1 |
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Peer reviewed
Cooper, Rosemarie; Dempsey, Paula R.; Menon, Vanaja; Millson-Martula, Christopher – Library Trends, 1998
Discusses remote library users in an academic environment. Highlights include user needs and expectations; user satisfaction; service to remote customers in nonlibrary environments, such as industry; the distance-learning context; student demographics; distance learning and library services; course design; and a case study at De Paul University.…
Descriptors: Academic Libraries, Case Studies, Distance Education, Higher Education
Peer reviewed
Millson-Martula, Christopher; Menon, Vanaja – College & Research Libraries, 1995
Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)
Descriptors: Academic Libraries, Communication (Thought Transfer), Library Administration, Library Development