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MacFarland, Thomas W. – 2000
In 1999 the Office of Human Resources at Nova Southeastern University (Florida) prepared a survey, based on a previous study, to gather information about employee satisfaction with the University's services. This report summarizes the results of this customer satisfaction survey. Surveys were returned by 466 of the 1,941 potential respondents, a…
Descriptors: Employee Attitudes, Employees, Higher Education, Human Resources
MacFarland, Thomas W. – 1996
In 1996, a survey was conducted of customer satisfaction with the Office of Grants and Contracts of Nova Southeastern University, Florida. The Office had a core constituency of 112 faculty and administrators who regularly received services related to external funding; however, to be as inclusive as possible and to broaden communication with the…
Descriptors: Contracts, Departments, Educational Finance, Financial Support
MacFarland, Thomas W. – 2000
In 1996, the Office of Grants and Contracts at Nova Southeastern University (Florida) began a reporting process to determine the extent of constituent satisfaction with its services. This study, performed in the year 2000, repeated the established reporting process. The invited sample of 532 included full-time faculty, administrators, selected…
Descriptors: Administrators, College Faculty, Consumer Economics, Grants