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Kaufman, Roger | 2 |
Hirumi, Atsusi | 1 |
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Journal Articles | 2 |
Reports - Descriptive | 1 |
Reports - Evaluative | 1 |
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Kaufman, Roger; And Others – Performance and Instruction, 1996
Discusses evaluation for human performance improvement and organizational success. An expanded framework that builds on the traditional four-level training evaluation framework is suggested that includes strategic and tactical planning, performance improvement, organizational development, customer satisfaction, total quality, societal…
Descriptors: Evaluation Methods, Improvement Programs, Organizational Development, Performance Technology
Peer reviewed
Kaufman, Roger; Hirumi, Atsusi – Educational Leadership, 1992
Total Quality Management Plus (TQM) goes beyond customer satisfaction to consider quality of life, environmental conditions, crime rates, and health and well-being. Steps to integrate such concerns into the TQM process include being ready for challenges, creating a quality system to collect performance data, defining the ideal school and world…
Descriptors: Educational Planning, Elementary Secondary Education, Futures (of Society), Institutional Mission