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Freed, Jann E. | 2 |
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Reports - Research | 2 |
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Freed, Jann E.; And Others – 1994
A national survey of higher education institutions that have adopted Total Quality Management sought to document their implementation, principles, and results. The study developed and pre-tested a questionnaire which was then sent to 408 institutions. With a reminder post-card and a second mailing the total response rate was 67 percent or 168…
Descriptors: Administrators, College Administration, College Faculty, Colleges
Freed, Jann E.; And Others – 1994
This study looked at how Total Quality Management (TQM) is being adopted in institutions of higher education. A questionnaire was developed seeking information on: (1) leadership of the TQM movement and timing of events; (2) the training, educating, and informing of employees; (3) specific areas using TQM and the specific statistical tools being…
Descriptors: Business Education, College Administration, College Faculty, Colleges