Publication Date
In 2024 | 0 |
Since 2023 | 0 |
Since 2020 (last 5 years) | 0 |
Since 2015 (last 10 years) | 1 |
Since 2005 (last 20 years) | 4 |
Descriptor
Source
Journal of Access Services | 2 |
Journal of Web Librarianship | 1 |
Knowledge Quest | 1 |
Public Services Quarterly | 1 |
Author
Publication Type
Journal Articles | 5 |
Reports - Descriptive | 5 |
Books | 4 |
Guides - Non-Classroom | 4 |
Non-Print Media | 1 |
Reference Materials - General | 1 |
Reports - Evaluative | 1 |
Reports - Research | 1 |
Tests/Questionnaires | 1 |
Education Level
Higher Education | 3 |
High Schools | 1 |
Secondary Education | 1 |
Audience
Media Staff | 10 |
Practitioners | 5 |
Administrators | 3 |
Students | 1 |
Teachers | 1 |
Location
California | 1 |
California (San Diego) | 1 |
Florida | 1 |
Michigan | 1 |
Texas | 1 |
Laws, Policies, & Programs
Americans with Disabilities… | 1 |
Assessments and Surveys
What Works Clearinghouse Rating
Sannwald, Suzanne – Knowledge Quest, 2017
Suzanne Sannwald is the school librarian at West Hills High School in the Grossmont Union High School District, in San Diego's East County region. While working for a couple of years in a corporate setting prior to her current position, Sannwald learned about everything from organizational development and leadership to marketing and customer…
Descriptors: School Libraries, Users (Information), Librarians, Library Services
Gonzalez, Adriana – Journal of Access Services, 2012
The library landscape is changing at a fast pace, with an increase in the demand for study space including quiet, individualized study space; open group study space; and as enclosed group study space. In large academic libraries, managing limited high-demand resources is crucial and is partially being driven by the greater emphasis on group…
Descriptors: Academic Libraries, Library Facilities, Study Facilities, Educational Facilities Design
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Baker, Sharon L.; Wallace, Karen L. – 2002
This book provides a broad, introductory overview of issues affecting the marketing of public library collections, with examples and research results from more than 200 libraries of all sizes. This new edition of the work updates and expands the original, referencing new studies (published since 1992), encompassing more of the literature from…
Descriptors: Advertising, Library Collection Development, Library Collections, Library Development
Di Trolio, Trudi; Nelson, Erika; Ochoa, Marilyn – Journal of Access Services, 2004
The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these…
Descriptors: Job Satisfaction, Morale, Academic Libraries, Library Development
Whang, Michael; Ring, Donna M. – Journal of Web Librarianship, 2007
Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…
Descriptors: Strategic Planning, Library Services, Academic Libraries, Web Sites
Bivens-Tatum, Wayne – Public Services Quarterly, 2006
This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…
Descriptors: Library Services, Reference Services, Evaluation Methods, Annotated Bibliographies
American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
Jennerich, Elaine Z.; Jennerich, Edward J. – 1997
Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…
Descriptors: Access to Information, Creative Thinking, Higher Education, Information Seeking
Mayo, Kathleen, Ed.; O'Donnell, Ruth, Ed. – 1994
The Association of Specialized and Cooperative Library Agencies (ASCLA) formed an Americans with Disabilities Act (ADA) Assembly in 1992, and one of its first projects was to prepare this publication by collecting samples of library-produced ADA-related documents. Its aim is to help libraries increase levels of compliance and public awareness. The…
Descriptors: Accessibility (for Disabled), Compliance (Legal), Disabilities, Hearings