NotesFAQContact Us
Collection
Advanced
Search Tips
What Works Clearinghouse Rating
Showing 31 to 45 of 4,119 results Save | Export
Peer reviewed Peer reviewed
Direct linkDirect link
Hendriks, Stefan; Sung, SeoYoon; Poell, Rob F. – Journal of Workplace Learning, 2018
Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…
Descriptors: Technical Support, Service Occupations, Case Studies, Technological Literacy
Peer reviewed Peer reviewed
Direct linkDirect link
Vuori, Johanna – Tertiary Education and Management, 2013
This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed…
Descriptors: Higher Education, Student Attitudes, Interviews, Student Characteristics
Beloin, Christopher Andrew – ProQuest LLC, 2018
This dissertation explores the use of Customer Relationship Management (CRM) technologies and processes in a large Midwestern undergraduate public Institution of Higher Education. CRM systems and processes have operated in business and industry for some time, but only more recently are CRM systems being adopted and used for undergraduate student…
Descriptors: Undergraduate Students, School Holding Power, Higher Education, Information Management
Peer reviewed Peer reviewed
Direct linkDirect link
Pozón-López, I.; Kalinic, Zoran; Higueras-Castillo, Elena; Liébana-Cabanillas, Francisco – Interactive Learning Environments, 2020
The purpose of this study is to classify the predictors of satisfaction and intention to use in Massive Open Online Courses (MOOC). Informed by a scientific literature review, this work poses a behavioral model to explain intention to use via various constructs. To this end, the authors have carried out a study through an online survey of Spanish…
Descriptors: Online Courses, Large Group Instruction, Predictor Variables, Student Satisfaction
Peer reviewed Peer reviewed
Direct linkDirect link
Thien, Lei Mee; Jamil, Hazri – Journal of Higher Education Policy and Management, 2020
The scarcity of Malaysian undergraduate students' course experience and their overall satisfaction in higher education literature has prompted this study to examine the effects of five course experience quality factors on students' overall satisfaction and gender difference perspective. Data were collected from 315 undergraduate students at a…
Descriptors: Undergraduate Students, Student Satisfaction, Student Experience, Research Universities
Peer reviewed Peer reviewed
Direct linkDirect link
Mark, Eddie – College Student Journal, 2013
This paper explores and challenges the notion that postsecondary students are products of higher education, shaped and molded for the benefit of future employers. The mere suggestion that students are passive in their consumption of educational services would seem to discount the importance of their own educational identity and the broad…
Descriptors: College Students, Student Role, Student School Relationship, Models
Ojo, Michael A. – ProQuest LLC, 2017
The roadmap towards the commercialization of goods and services has been continually enhanced and modified to accommodate a more digital landscape. Businesses are building more robust websites and point-of-service opportunities that do not require human intervention. In turn, consumer shopping patterns and behaviors have shifted in response to…
Descriptors: Undergraduate Students, Statistical Analysis, Behavior Patterns, Handheld Devices
Peer reviewed Peer reviewed
Direct linkDirect link
Jones, Karen D.; Figueiredo-Brown, Regina – American Journal of Distance Education, 2018
Full-time virtual schooling is a growing alternative to traditional schools, although it is an option still unknown to many students. The ability to inform students through marketing is thus foundational to the success of virtual schools. Using a qualitative case study methodology, this article examines marketing patterns for nonprofit virtual…
Descriptors: Elementary Secondary Education, Student Recruitment, Marketing, Qualitative Research
Peer reviewed Peer reviewed
Direct linkDirect link
Payne, Geoff – Learning and Teaching: The International Journal of Higher Education in the Social Sciences, 2018
Most undergraduates' main, hands-on involvement in student engagement is completing satisfaction surveys, such as the U.K. National Student Survey (NSS), whose findings make significant contributions to university policy formation. It is therefore important that these surveys produce reliable and valid data, but previous and current NSS versions…
Descriptors: Learner Engagement, Undergraduate Students, College Freshmen, College Seniors
Peer reviewed Peer reviewed
Direct linkDirect link
Macleod, Gale; Pirrie, Anne; McCluskey, Gillean; Cullen, MairiAnn – Educational Review, 2013
This article presents data drawn from interviews with a range of service providers and with the parents of pupils permanently excluded from alternative provision in England. The findings are considered in the context of recent policy developments in the area of children and families. These include the neo-liberal framing of parents as customers…
Descriptors: Foreign Countries, Parents, Interviews, Neoliberalism
Peer reviewed Peer reviewed
Direct linkDirect link
Cuthbert, Rob – Higher Education Review, 2010
The idea that students might be treated as customers triggers academics' antipathy, which in turn can lead to managerial irritation and political frustration. There are different discourses which barely overlap as their protagonists speak past one another. This article argues that these differences can be reconciled by re-conceiving the…
Descriptors: Higher Education, College Students, Student School Relationship, Student Role
Peer reviewed Peer reviewed
Direct linkDirect link
Manchaiah, Vinaya; Amlani, Amyn M.; Bricker, Christina M.; Whitfield, Clayton T.; Ratinaud, Pierre – Journal of Speech, Language, and Hearing Research, 2019
Purpose: The current study was aimed at understanding the benefits and shortcomings of direct-to-consumer hearing devices (DCHDs) by analyzing the large text corpus of secondary data generated from Amazon customer reviews. Method: Secondary data were generated manually by gathering user feedback for 62 different DCHDs (cost range: $9.95-$635) on…
Descriptors: Assistive Technology, Human Factors Engineering, Acoustics, Hearing Impairments
Peer reviewed Peer reviewed
Direct linkDirect link
Lockwood, Jane; Raquel, Michelle – Language Assessment Quarterly, 2019
Millions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills when serving customers on the phones. In other workplace contexts, language experts are employed to do this work but in Asian contact centres, a…
Descriptors: English (Second Language), Second Language Learning, Language Skills, Telecommunications
Peer reviewed Peer reviewed
PDF on ERIC Download full text
Markovetz, Matthew R.; Clark, Renee M.; Swiecki, Zachari; Irgens, Golnaz Arastoopour; Chesler, Naomi C.; Shaffer, David W.; Bodnar, Cheryl A. – Advances in Engineering Education, 2017
Engineering product design requires both technical aptitude and an understanding of the nontechnical requirements in the marketplace, economic or otherwise. Engineering education has long focused on the technical side of product design, but there is increasing demand for market-aware engineers in industry. Market-awareness and customer-focus are…
Descriptors: Epistemology, Teaching Methods, Games, Engineering Education
Raisman, Neal A. – Educational Policy Institute, 2017
A survey on the state of academic customer service for students found that academic customer service provided on the nation's campuses is fair or weak at best and is a cause of many students leaving a college. Basic service functions such as training, telephone skills, and returning voice mails and emails are rudimentary service functions that are…
Descriptors: College Students, Community Colleges, Public Colleges, Private Colleges
Pages: 1  |  2  |  3  |  4  |  5  |  6  |  7  |  8  |  9  |  10  |  11  |  ...  |  275