ERIC Number: ED258094
Record Type: Non-Journal
Publication Date: 1984-Apr-19
Evaluation of the Discipline Helpline.
The National Center for the Study of Corporal Punishment and Alternatives in the Schools, established the Discipline Helpline to guide parents in handling specific discipline problems. To evaluate the telephone counseling service, 63 persons who had contacted the Helpline for assistance with specific discipline problems completed the Helpline Effectiveness Rating Scale, a ten-item scale focusing on the effectiveness of the counselor, the process involved, and the usefulness of the service. The results from this participant evaluation indicated that over 90 percent of respondents felt the counselors were empathetic and 89 percent understood the suggestions presented to them by the counselors. These findings support the counselors' effectiveness in establishing rapport with the callers. The majority of respondents (88.3 percent) considered the Discipline Helpline a useful service; 92 percent reported that they would call the Helpline in the future. These results suggest that telephone counseling can provide inexpensive yet high-quality guidance in helping parents learn to discipline. (NRB)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: Temple Univ., Philadelphia, PA. National Center for the Study of Corporal Punishment and Alternatives in the Schools.