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ERIC Number: ED545424
Record Type: Non-Journal
Publication Date: 2011
Pages: 168
Abstractor: As Provided
ISBN: 978-1-2675-4817-7
A Phenomenological Study: Community Mental Health Centers Leaders Influence on Clinician Effectiveness
Williams, Beth B.
ProQuest LLC, Ph.D. Dissertation, University of Phoenix
Some clinical leaders of community mental health centers are not aware of successful methods for supporting and empowering staff to be more effective, specifically when the staff is experiencing change because of new health information technology. Clinical leaders in community mental health face similar management issues as do other business, educational, governmental and other industry leaders. Using interviews, this qualitative, phenomenological study captured lived experiences of the 11 clinical leaders in community mental health centers. The focus of the questions in the study was on effectiveness of clinical staff as related to new technology. Interviewed participants answered questions guided by leadership theories, empowerment concepts, change management practices, and leadership competencies. Using the van Kaam method as adapted and refined by Moustakas (1994) five essential themes on positive clinician effectiveness surfaced from the patterns in the textural data collected in the interview questions. The five essential themes include when staff understands the results, comfortably use technology, determine client progress, schedule appointments, balances multiple duties, and use EHR and e-mail to accomplish daily tasks. Four emerging themes concerning clinical supervisors' methods that might positively influence clinician effectiveness include the importance of trainings, group meetings, open communication, and feedback. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A