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ERIC Number: EJ586256
Record Type: Journal
Publication Date: 1999
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0888-4463
Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.
Orenstein, David
Library Administration and Management, v13 n1 p44-51 Win 1999
Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and attitudes, training, and leadership. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A