ERIC Number: EJ434271
Record Type: Journal
Publication Date: 1991
Reference Count: N/A
Nonverbal Communication and Client Satisfaction in Computer-Assisted Transactions.
Ketrow, Sandra M.
Management Communication Quarterly, v5 n2 p192-219 Nov 1991
Tests the arousal-valence model of nonverbal communication by examining the effect of selected immediate nonverbal communication cues exhibited by bank tellers on the satisfaction of their clients in banking transactions. Finds that immediacy in brief impersonal transactions is not a significant predictor of satisfaction. (SR)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A