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Peer reviewed Peer reviewed
ERIC Number: EJ365950
Record Type: Journal
Publication Date: 1988
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
An Interpersonal Approach to Writing Negative Messages.
Salerno, Douglas
Journal of Business Communication, v25 n1 p41-51 1988
Asserts that textbook advice regarding buffers and negative messages is simplistic and frequently wrong, and analyses 22 job-refusal letters and their effectiveness. Claims that recent research on cognitive complexity and social perspective-taking suggests the need for more sophisticated audience analysis protocols for dealing with the negative message genre. (MM)
Descriptors: Audience Analysis, Business Communication, Business Correspondence, Cognitive Processes, Interpersonal Communication, Letters (Correspondence), Negative Forms (Language), Organizational Communication, Rejection (Psychology), Schemata (Cognition), Social Cognition, Textbook Evaluation
Publication Type: Journal Articles; Opinion Papers; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A