ERIC Number: EJ577951
Record Type: Journal
Publication Date: 1998
Reference Count: N/A
Quality Dimensions of Internet Search Engines.
Xie, M.; Wang, H.; Goh, T. N.
Journal of Information Science, v24 n5 p365-72 1998
Reviews commonly used search engines (AltaVista, Excite, infoseek, Lycos, HotBot, WebCrawler), focusing on existing comparative studies; considers quality dimensions from the customer's point of view based on a SERVQUAL framework; and groups these quality expectations in five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Includes the preliminary search-engines-quality questionnaire. (PEN)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A