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ERIC Number: EJ1125682
Record Type: Journal
Publication Date: 2017-Jan
Pages: 20
Abstractor: As Provided
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-1531-2542
Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries
Lilburn, Jeff
portal: Libraries and the Academy, v17 n1 p91-110 Jan 2017
This article examines the relationship between the standardized service quality survey LibQUAL+ and the rise of audit culture. Recent scholarship examining assessment and accountability systems and the ideological principles driving their implementation in higher education raises concerns about the impact these systems have on teaching, learning, research, faculty autonomy, and the meaning and value of university education. Situating the growing popularity of LibQUAL+ within the sociopolitical context of pressures universities face to adopt private-sector management practices, the author argues that many criticisms made about systems of accountability imposed on higher education are equally applicable to LibQUAL+.
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A