ERIC Number: ED285889
Record Type: Non-Journal
Publication Date: 1986-Oct
Evaluation Services from Needs Assessment to Follow-up: A Case Study.
Broadbooks, Wendy J.
This paper describes the nature and scope of evaluation services provided within the training division of Arthur Andersen & Company, and highlights some of the evaluation results. The cycle of assessment began with a needs assessment study at the curriculum level. Curriculum planning was undertaken for first-year trainees in the Tax Division. A task force identified needed skills, which were validated in a survey of 360 people. An instructional design team developed topic descriptions, grouped them into workable course units, and supervised curriculum development of self-study courses with computer-managed instruction and testing. Pretests and posttests were constructed from an item pool which was revised on the basis of test item data from 750 participants; mastery levels were designated. Both the self-study course and the instructor-led school were evaluated, prior to releasing the courses to the field, by interviews, questionnaires, instructor feedback, and observation. A schedule of maintenance evaluation was put in place. A follow-up evaluation surveyed 180 seniors and 180 professional staff in 28 geographically representative U.S. offices, and five on-site interviews were conducted. In general, the new curriculum was successful in meeting skill needs identified by the curriculum study. (Author/LPG)
Descriptors: Adults, Case Studies, Computer Assisted Testing, Computer Managed Instruction, Formative Evaluation, Independent Study, Job Analysis, Job Training, Needs Assessment, Postsecondary Education, Professional Training, Program Development, Program Evaluation, Summative Evaluation, Test Construction, Training Objectives
Publication Type: Speeches/Meeting Papers; Reports - Evaluative
Education Level: N/A
Authoring Institution: Anderson (Arthur) and Co., St. Charles, IL.