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Heritage, John; Raymond, Chase Wesley – Discourse Processes: A multidisciplinary journal, 2016
We consider here Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are…
Descriptors: Interpersonal Communication, Responses, Interaction, Speech Acts
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Smith, Craig E.; Anderson, Deborah; Straussberger, Anna – Merrill-Palmer Quarterly: Journal of Developmental Psychology, 2018
Apologies can promote forgiveness; thus, for victims and bystanders, a sensitivity to nongenuine apologies could facilitate the development of wariness with regard to potential repeat offenders. We asked whether children are sensitive to two simple markers of potential nongenuine remorse: (a) the spontaneity of a transgressor's apology and (b) a…
Descriptors: Children, Psychological Patterns, Prompting, Resistance (Psychology)
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Dela Rosa, John Paul O.; Castro, Lorna B. – Journal on English Language Teaching, 2016
This pragmatic study of the speech act of apology aims to look into the apology strategies and felicity conditions fulfilled in the public apology statements of an American and a Filipino TV host after alleged faults done during the pageant nights of Miss Universe 2015 and Binibining Pilipinas 2015, respectively. Specifically, the study purposes…
Descriptors: Foreign Countries, Pragmatics, Speech Acts, Television
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Galatolo, Renata; Ursi, Biagio; Bongelli, Ramona – Discourse Processes: A multidisciplinary journal, 2016
The action of apologizing can be accomplished as the main business of the interaction or incidentally while participants are doing something else. We refer to these apologies as "parasitic apologies," because they are produced "en passant" (Schegloff, 2007), and focus our analysis on this type of apology occurring at the…
Descriptors: Interpersonal Communication, Responses, Speech Acts, Interaction
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Ugla, Raed Latif; Abidin, Mohamad Jafre Zainol – International Journal of Evaluation and Research in Education, 2016
This study was aimed at exploring apology strategies of English used by Iraqi EFL students, apology strategies in Iraqi Arabic and the pragmatic strategies of Iraqi EFL students in relation to the use of apology as a speech act. The data analyzed in this study were collected in Al-Yarmouk University College and University of Diyala. The study was…
Descriptors: Foreign Countries, Second Language Learning, Psychological Patterns, English (Second Language)
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Chiravate, Boonjeera – English Language Teaching, 2019
Although a number of interlanguage studies on apologies have been conducted, there has been no study of apologies among Thai EFL learners that differentiates between learners with high and low levels of exposure to the target language. This study, differentiating between learners with high and low levels of exposure to the target language,…
Descriptors: Second Language Learning, Second Language Instruction, English (Second Language), Interlanguage
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Drew, Paul; Hepburn, Alexa – Discourse Processes: A multidisciplinary journal, 2016
Absent apologies--apologies that were expected but are not forthcoming--are quite frequently identified and commented on, for instance in the media. In this article we discuss two kinds of evidence that apologies can be "noticeably" absent for participants in ordinary interactions. The first kind is the delays that can occur in the…
Descriptors: Interpersonal Communication, Responses, Interaction, Mass Media
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Bisel, Ryan S.; Messersmith, Amber S. – Business Communication Quarterly, 2012
We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. Furthermore,…
Descriptors: Business Communication, Antisocial Behavior, Interpersonal Communication, Responses
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Cheng, Dongmei – Language Awareness, 2017
Adopting retrospective verbal report, or RVR as the instrument, this study reports an analysis of the perceptions of native-English-speaking (NES) and non-native-English-speaking (NNES) students, who apologised to their instructors in coursework-related situations. Sixty NESs from different levels and disciplinary areas and 63 NNESs (Arabic and…
Descriptors: Metalinguistics, Semitic Languages, Chinese, Native Language
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Limberg, Holger – Language Teaching Research, 2016
Learners of English as a foreign language (EFL) are exposed to a collection of materials and communicative activities in the classroom through which they learn to use the language competently and appropriately. Textbooks, in particular, are a rich source of input, offering a variety of opportunities to acquire and practice pragmatic competence in…
Descriptors: Textbooks, Second Language Learning, Second Language Instruction, Pragmatics
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McCandless, Greg – Journal of College Admission, 2012
This article presents the author's letter of apology as a response to "The Cultural Bind of the American Male". In the letter, the author offers his apologies because educators have failed to solve the cultural bind of the American male.
Descriptors: Males, Higher Education, College Students, College Applicants
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Cirillo, Letizia; Colón de Carvajal, Isabel; Ticca, Anna Claudia – Discourse Processes: A multidisciplinary journal, 2016
The present article focuses on "I'm sorry + naming the offense"-formatted apologies occurring in phone calls in English. Apologies of this kind "emerge" and are oriented to as relevant actions when addressing an apologizable that is not the main business in ongoing talk. The sequential analysis of apologies and responses to…
Descriptors: Interpersonal Communication, Responses, Antisocial Behavior, Interaction
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Smith, Craig E.; Harris, Paul L. – Social Development, 2012
Experimental studies of children's responses to apologies often present participants with hypothetical scenarios. This article reports on an experimental study of children's reactions to experiencing an actual disappointment and subsequent apology. Participants (ages four to seven) were told that another child was supposed to share some attractive…
Descriptors: Models, Psychological Patterns, Interpersonal Relationship, Young Children
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Al-Ghazalli, Mehdi Falih; Al-Shammary, Mohanad A. Amert – Advances in Language and Literary Studies, 2014
The purpose of this paper is to investigate the pragmatic difficulties encountered by Iraqi EFL university students in producing the speech act of apology. Although the act of apology is easy to recognize or use by native speakers of English, non-native speakers generally encounter difficulties in discriminating one speech act from another. The…
Descriptors: Foreign Countries, Second Language Learning, English (Second Language), Speech Acts
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Pino, Marco; Pozzuoli, Loredana; Riccioni, Ilaria; Castellarin, Valentine – Discourse Processes: A multidisciplinary journal, 2016
In this article we examine a turn construction ("oh"+apology+solution) that speakers use to deal with the concomitant presence of a possible offense and a problem-to-be-solved in the immediately preceding interactional environment. We show that speakers collaborate in differentiating the offense aspect and the problem aspect of an…
Descriptors: Interpersonal Communication, Responses, Interaction, Speech Acts
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