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Galatolo, Renata; Ursi, Biagio; Bongelli, Ramona – Discourse Processes: A multidisciplinary journal, 2016
The action of apologizing can be accomplished as the main business of the interaction or incidentally while participants are doing something else. We refer to these apologies as "parasitic apologies," because they are produced "en passant" (Schegloff, 2007), and focus our analysis on this type of apology occurring at the…
Descriptors: Interpersonal Communication, Responses, Speech Acts, Interaction
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Drew, Paul; Hepburn, Alexa – Discourse Processes: A multidisciplinary journal, 2016
Absent apologies--apologies that were expected but are not forthcoming--are quite frequently identified and commented on, for instance in the media. In this article we discuss two kinds of evidence that apologies can be "noticeably" absent for participants in ordinary interactions. The first kind is the delays that can occur in the…
Descriptors: Interpersonal Communication, Responses, Interaction, Mass Media
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Chiravate, Boonjeera – English Language Teaching, 2019
Although a number of interlanguage studies on apologies have been conducted, there has been no study of apologies among Thai EFL learners that differentiates between learners with high and low levels of exposure to the target language. This study, differentiating between learners with high and low levels of exposure to the target language,…
Descriptors: Second Language Learning, Second Language Instruction, English (Second Language), Interlanguage
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Alsulayyi, Marzouq Nasser – Advances in Language and Literary Studies, 2016
This study examines the apology strategies used by 30 Saudi EFL teachers in Najran, the Kingdom of Saudi Arabia (KSA), paying special attention to variables such as social distance and power and offence severity. The study also delineates gender differences in the respondents' speech as opposed to studies that only examined speech act output by…
Descriptors: Speech Acts, Pragmatics, English (Second Language), Second Language Learning
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Santini, Carlotta – Educational Philosophy and Theory, 2018
Alongside his work as a professor of Greek Language and Literature at the University of Basel, Friedrich Nietzsche reflected on the value of classical studies in contemporary nineteenth-century society, starting with a self-analysis of his own classical training and position as a philologist and teacher. Contrary to his well-known aversion to…
Descriptors: Classical Literature, Classical Languages, College Faculty, Educational Philosophy
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Xu, Zhanghong; Yan, Alan – English Language Teaching, 2020
With the booming of Chinese internet corporations, various wrongdoings have been frequently exposed to the public, which damages their corporate image. To face the challenge, these companies usually resort to apologies for image restoration. This study investigates how apology strategies are employed by Chinese internet corporations to restore…
Descriptors: Internet, Corporations, Pragmatics, Public Relations
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Cheng, Dongmei – Language Awareness, 2017
Adopting retrospective verbal report, or RVR as the instrument, this study reports an analysis of the perceptions of native-English-speaking (NES) and non-native-English-speaking (NNES) students, who apologised to their instructors in coursework-related situations. Sixty NESs from different levels and disciplinary areas and 63 NNESs (Arabic and…
Descriptors: Metalinguistics, Semitic Languages, Chinese, Native Language
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Wang, Yiwei; McGlone, Matthew S. – Discourse Processes: A Multidisciplinary Journal, 2020
When apologizing to victims of transgressions, people may assign the agency for harm to themselves ("I'm sorry I offended you"), to the act ("I'm sorry it offended you"), or omit agency altogether ("I'm sorry you were offended"). They also may acknowledge or question the victim's harm by the choice of conjunction used…
Descriptors: Speech Acts, Interpersonal Communication, Language Usage, Discourse Analysis
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Heritage, John; Raymond, Chase Wesley – Discourse Processes: A multidisciplinary journal, 2016
We consider here Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are…
Descriptors: Interpersonal Communication, Responses, Interaction, Speech Acts
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Bisel, Ryan S.; Messersmith, Amber S. – Business Communication Quarterly, 2012
We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. Furthermore,…
Descriptors: Business Communication, Antisocial Behavior, Interpersonal Communication, Responses
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Hernández, Todd A. – Studies in Second Language Learning and Teaching, 2018
The present study examined the apologies of 18 study abroad (SA) students during a short-term SA experience in Madrid, Spain. Apologies were assessed with a discourse completion task (DCT) consisting of five vignettes that varied across three variables: relative social status of the interlocutor, relative social distance, and seriousness of the…
Descriptors: Spanish, Second Language Learning, Pragmatics, Study Abroad
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Al-Khaza'leh, Bilal Ayed – Journal of Language and Linguistic Studies, 2018
The present study aimed at investigating the influence of social power, as a social hierarchy, on perception of speech act of apology by 40 Jordanian second language speakers (JL2Ss) compared to that of 40 Jordanian non-English speakers, those whose English proficiency is low (JNESs) and 40 English native speakers (ENSs). Discourse Completion Test…
Descriptors: Speech Acts, English (Second Language), Second Language Learning, Second Language Instruction
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Dozie, Chinomso P.; Otagburuagu, Emeka J. – Advances in Language and Literary Studies, 2019
The study sought to explore the conversational English politeness strategies used by Igbo learners of English in Nigeria. Through a purposive sampling process, a total of 3000 copies of questionnaire in the form of Discourse Completion Task (DCT) consisting of 10 different apology discourse situations positing extent of familiarity, hierarchy and…
Descriptors: Speech Acts, African Languages, Task Analysis, Transfer of Training
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Noonkong, Uraiwan Rattanapan; Damnet, Anamai; Charttrakul, Kanjana – Advances in Language and Literary Studies, 2017
Successful communication requires "Pragmatic Competence" or abilities to use appropriate language in transferring one's needs while maintaining a positive relationship with the interactant (Thomas, 1995; Leech, 1983). This study was an attempt to investigate the pragmatic competence of Thai Engineering students when making complaints and…
Descriptors: Pragmatics, Consciousness Raising, Engineering Education, Scores
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Tehrani, Mohammad Dadkhah; Rezaei, Omid; Dezhara, Salman; Kafrani, Reza Soltani – English Language Teaching, 2012
This study investigated the different primary and secondary strategies the Iranian EFL students use in different situations and the effect of gender on this. A questionnaire was developed based on Sugimoto's (1995) to compare the apology strategies used by male and female students, only gender was examined as a variable. The results showed that…
Descriptors: Foreign Countries, Undergraduate Students, Questionnaires, Gender Differences
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