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ERIC Number: EJ844636
Record Type: Journal
Publication Date: 2005
Pages: 12
Abstractor: As Provided
Reference Count: 50
ISSN: ISSN-0736-0983
A Retention Assessment Process: Utilizing Total Quality Management Principles and Focus Groups
Codjoe, Henry M.; Helms, Marilyn M.
Planning for Higher Education, v33 n3 p31-42 Mar-May 2005
Retaining students is a critical topic in higher education. Methodologies abound to gather attrition data as well as key variables important to retention. Using the theories of total quality management and focus groups, this case study gathers and reports data from current college students. Key results, suggestions for replication, and areas for future research are included. (Contains 3 figures.)
Society for College and University Planning. 339 East Liberty Street Suite 300, Ann Arbor, MI 48104. Tel: 734-998-7832; Fax: 734-998-6532; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Georgia