ERIC Number: EJ469106
Record Type: Journal
Publication Date: 1993
Reference Count: N/A
Problem Solving Teams in a Total Quality Management Environment.
Towler, Constance F.
Journal of Library Administration, v18 n1-2 p97-112 1993
Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive skills, consensus decision making, and problem-solving process. (EAM)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A