ERIC Number: EJ729890
Record Type: Journal
Publication Date: 2006-Jan
A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites
Dee, Cheryl; Allen, Maryellen
Journal of Academic Librarianship, v32 n1 p69-78 Jan 2006
Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that cumbersome access and difficulty of use may be a key restraining force.
Descriptors: Web Sites, Electronic Libraries, Reference Services, Medical Libraries, Academic Libraries, Case Studies, Users (Information), Librarians
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Publication Type: Journal Articles; Reports - Evaluative
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