ERIC Number: EJ729890
Record Type: Journal
Publication Date: 2006-Jan
A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites
Dee, Cheryl; Allen, Maryellen
Journal of Academic Librarianship, v32 n1 p69-78 Jan 2006
Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that cumbersome access and difficulty of use may be a key restraining force.
Descriptors: Web Sites, Electronic Libraries, Reference Services, Medical Libraries, Academic Libraries, Case Studies, Users (Information), Librarians
Elsevier Customer Service Department, 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126 (Toll Free); Fax: 407-363-1354; e-mail: firstname.lastname@example.org.
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A