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ERIC Number: EJ1006651
Record Type: Journal
Publication Date: 2013-Mar
Pages: 8
Abstractor: As Provided
ISSN: ISSN-0099-1333
Now It's Necessary: Virtual Reference Services at Washington State University, Pullman
Nicol, Erica Carlson; Crook, Linda
Journal of Academic Librarianship, v39 n2 p161-168 Mar 2013
While virtual reference services (VRS) are becoming more and more common in academic libraries, implementing and maintaining well-used and effective VRS can be a challenge in the face of competing demands on time, staffing, and funding. Between 2011 and 2012, librarians at Washington State University, Pullman (WSU) have overhauled and reorganized VRS, committing more time, money, and energy to VRS than ever before. While past experiences with VRS at WSU Pullman have been mixed, data collected from recent years shows that the decision to prioritize VRS was worth it, leading to a vital and rapidly growing service. VRS at WSU shows sizable increases in usage between 2010 and 2012, indicating that VRS is now a necessary part of the WSU Libraries' mission to best serve their community of users. (Contains 3 figures.)
Elsevier. 3251 Riverport Lane, Maryland Heights, MO 63043. Tel: 800-325-4177; Tel: 314-447-8000; Fax: 314-447-8033; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Washington