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ERIC Number: EJ840554
Record Type: Journal
Publication Date: 2008
Pages: 13
Abstractor: As Provided
ISSN: ISSN-0276-3915
It Is Not Just about the Schedule: Key Factors in Effective Reference Desk Scheduling and Management
Sciammarella, Susan; Fernandes, Maria Isabel; McKay, Devin
Community & Junior College Libraries, v14 n4 p277-289 2008
Reference desk scheduling is one of the most challenging tasks in the organizational structure of an academic library. The ability to turn this challenge into a workable and effective function lies with the scheduler and indirectly the cooperation of all librarians scheduled for reference desk service. It is the scheduler's sensitivity to such factors as dealing with human nature that each librarian brings to the reference desk. There are certain dynamics at play between librarians and patrons. Combining these dynamics with the components for the reference desk schedule, adding management techniques for conflict resolution, evolves into an effective reference desk schedule beneficial to the patrons and librarians. (Contains 24 notes.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A