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Peer reviewed Peer reviewed
ERIC Number: EJ483666
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0740-8188
Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.
Hebert, Francoise
Library and Information Science Research, v16 n1 p3-21 Win 1994
Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is described. (Contains 24 references.) (LRW)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada