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Peer reviewed Peer reviewed
ERIC Number: EJ565501
Record Type: Journal
Publication Date: 1998
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0740-624X
Quality Management and Building Government Information Services.
Farrell, Maggie
Government Information Quarterly, v15 n1 p89-91 1998
Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A