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ERIC Number: EJ1108750
Record Type: Journal
Publication Date: 2006
Pages: N/A
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-1556-3847
DL-sQUAL: A Multiple-Item Scale for Measuring Service Quality of Online Distance Learning Programs
Shaik, Naj; Lowe, Sue; Pinegar, Kem
Online Journal of Distance Learning Administration, v9 n2 Sum 2006
Education is a service with multiplicity of student interactions over time and across multiple touch points. Quality teaching needs to be supplemented by consistent quality supporting services for programs to succeed under the competitive distance learning landscape. ServQual and e-SQ scales have been proposed for measuring quality of traditional and eCommerce services. Currently there are no instruments available to measure the quality of distance learning services. With the growing demand for online education there is a need for an instrument to measure the quality of online distance learning services. This study addresses the gap by identifying the dimensions and the service quality scale (DL-sQUAL) of online distance learning programs.
State University of West Georgia. 1601 Maple Street, Honors House, Carrollton, GA 30118. Tel: 678-839-5489; Fax: 678-839-0636; e-mail: distance@westga.edu; Web site: http://www.westga.edu/~distance/ojdla
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A