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ERIC Number: EJ721941
Record Type: Journal
Publication Date: 2005
Pages: 21
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0144-929X
Usage and User Experience of Communication before and during Rendezvous
Colbert, Martin
Behaviour & Information Technology, v24 n6 p449-469 Nov-Dec 2005
This paper reports a field evaluation of the mobile phone as a "package" of device and services. The evaluation compares 44 university students' usage and user experience of communication before and during rendezvous. During a rendezvous (en route), students rated many aspects of the experience of phone use less favourably than before a rendezvous (prior to departure). This impairment of experience is attributed to the cumulative effect of various adverse factors that occur more often during rendezvous--incomplete network coverage, environmental noise, multiple task performance, time pressure, conflict with social norms, and conflict with preferred life-paths. Also, during a rendezvous, students were more likely to use the telephone, less likely to use e-mail, but equally likely to use text messaging, compared to before a rendezvous. This change in usage is attributed to the need to exchange and ground information almost instantly during a rendezvous. Implications for the design of 3G phones are discussed. (Contains 8 tables and 6 figures.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A