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Slone, Deborah J. – Journal of the American Society for Information Science, 2000
Reports on a qualitative study that explored strategies and behaviors of public library users during interaction with an online public access catalog, and users' confidence in finding needed information online. Discusses results of questionnaires, interviews, and observations that examined unknown-item searches, area searches, and known-item…
Descriptors: Interviews, Library Catalogs, Man Machine Systems, Observation