Discusses the needs of remote users of online public access catalogs (OPACs). User expectations are discussed; problems encountered by remote-access users are examined, including technical problems and searching problems; support services are described, including instruction, print guides, and online help; and differences from the needs of…

Discusses basic principles of human-computer interface design that will be helpful to librarians involved in designing effective OPAC (Online Public Access Catalog) screens. Highlights include physical features; general principles; menu screens; commands; inquiry screens; messages, including help screens; and organizational considerations,…