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Peer reviewedChisman, Janet; Walbridge, Sharon; Diller, Karen – College & Research Libraries, 1999
Discusses the development and results of usability testing of Washington State University's Web-based OPAC (online public access catalog); examines how easily users could navigate the catalog and whether they understood what they were seeing; and identifies problems and what action if any was taken. (LRW)
Descriptors: Academic Libraries, Case Studies, Higher Education, Library Catalogs
