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Williams, Kate – Library Quarterly, 2012
The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…
Descriptors: Library Services, Access to Computers, Disadvantaged, Social Capital