ERIC Number: EJ737842
Record Type: Journal
Publication Date: 2006-Jun
Relation of Employee and Manager Emotional Intelligence to Job Satisfaction and Performance
Sy, Thomas; Tram, Susanna; O'Hara, Linda A.
Journal of Vocational Behavior, v68 n3 p461-473 Jun 2006
This study examined the relationships among employees' emotional intelligence, their manager's emotional intelligence, employees' job satisfaction, and performance for 187 food service employees from nine different locations of the same restaurant franchise. We predicted and found that employees' emotional intelligence was positively associated with job satisfaction and performance. In addition, manager's emotional intelligence had a more positive correlation with job satisfaction for employees with low emotional intelligence than for those with high emotional intelligence. These findings remain significant after controlling for personality factors. A similar pattern was found for job performance; however, the effect did not meet traditional standards of significance. Applied implications of the results are discussed.
Descriptors: Personality, Employees, Job Performance, Job Satisfaction, Food Service, Correlation, Emotional Intelligence, Administrators, Leadership
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A