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Direct linkAngell, Robert J.; Heffernan, Troy W.; Megicks, Phil – Quality Assurance in Education: An International Perspective, 2008
Purpose: Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant. Consequently, the objectives of this paper are threefold: first, to identify the service…
Descriptors: Factor Analysis, Educational Quality, Evaluation Methods, Graduate Study
