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Katz, Bill – Library Trends, 2001
Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of data. New technologies must fit into traditional reference service goals. The human should be given first priority. (Contains 46 references.) (Author/AEF)
Descriptors: Access to Information, Information Services, Information Technology, Library Development