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Direct linkDowns, Holly A. – ProQuest LLC, 2011
Enormous demands for online degrees in higher education have increased the pressure on universities to launch web courses and degrees quickly and, at times, without properly attending to the quality of these ventures. There is scarce research that defines which quality indicators are used to assess cyberlearning environments, how different…
Descriptors: Factor Analysis, Higher Education, Program Effectiveness, Stakeholders
Peer reviewedAngell, Robert J.; Heffernan, Troy W.; Megicks, Phil – Quality Assurance in Education: An International Perspective, 2008
Purpose: Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant. Consequently, the objectives of this paper are threefold: first, to identify the service…
Descriptors: Factor Analysis, Educational Quality, Evaluation Methods, Graduate Study
