This article reports on the author's enrollment in the SuccessfUL Supervisor Series course. As a new distance education library coordinator the author sought out formal supervisor training to address staff misconduct and establish staff training initiatives for distance library service needs. Structured as a case study, the author discusses how the course content was applied using scenarios that detail the supervisory situations that the author was involved in and actions taken in each situation. Focused on communication and problem solving, this article offers practical staff management techniques for librarians that supervise staff in distance education units.