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Peer reviewed Peer reviewed
ERIC Number: EJ478016
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0033-7072
Improving Reference Service: The Case for Using a Continuous Quality Improvement Method.
Aluri, Rao
RQ, v33 n2 p220-36 Win 1993
Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and control charts. (Contains 29 references.) (LRW)
Publication Type: Information Analyses; Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A