ERIC Number: EJ464368
Record Type: Journal
Publication Date: 1993
Assessing Educational Processes Using Total-Quality-Management Measurement Tools.
Macchia, Peter, Jr.
Educational Technology, v33 n5 p48-54 May 1993
Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process improvement. (10 references) (LRW)
Publication Type: Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A