Discusses the relationship between effective organizational communication and specific library contexts and reviews the historical development of communication audits as a means of studying communication effectiveness. The generic structure of such audits is described and two models are presented in detail, including techniques for gathering and…

Poor results in organizational communication research may be due to the lack of comparative research, relying instead on small, unrepresentative samples from one or two organizations. Measurement techniques such as the communication audit and the network analysis make possible the comparison of different organizations and the collection of data…

Academic advising has been researched and linked to student retention and completion in numerous studies. New state initiatives, legislative funding pressure, and financial aid changes have increased pressure on accurate, timely, and intrusive advising to increase timely graduation and student success. As academic advising played a vital role in…

A call to engagement at Fort Hays State University (FHSU) led to significant curricular and assessment changes in the university's Department of Political Science. The university unveiled the Year of the Department (YOTD) as "an ongoing strategic initiative for orchestrating change and aligning people, systems and culture at the basic unit…

This concept paper outlines the steps in a process to integrate intercultural competence (IC) into course curricula in a way that is tailored to the program and course outcomes. The paper also provides guidelines and examples for how this could be implemented on the level of teaching, task and text design, and sequencing. Internationalised…

Background: People with intellectual disability and chronic and complex support needs often require unique models of care that are intensive and expensive. How these supports can be continued within a rapidly changing policy and funding context in Australia, has not been fully determined. Method: This descriptive study utilised a retrospective…

This mixed methods paper considers whether or not invisible forms of morally resistant collegial leadership are progressively challenging policy and managerial quasi-market instrumentalism in a minority of low trust dysfunctional situations in a stratified United Kingdom (UK) Higher Education system. A theoretical model of stoical critical…

This article discusses the role of the auditor and describes a seven-stage training audit model currently being employed by a multinational United Kingdom bank. Stages include familiarization, auditing the client, auditing the program, auditing the program organizer, auditing the consumer, presenting the report, and tasking action agencies. (CT)

The project reported in this paper reflects an effort to establish an audit plan which can serve as a basis for discussion and which may evolve into a useful research tool for studying the internal information diffusion system of a complex organization. A mass communication model, modified from Harold D. Lasswell, was adopted to represent the key…

Mercer County Community College (New Jersey) and six small businesses used federal grant money to develop a model program of workplace literacy that would assist 600 adult workers with inadequate basic skills in performing their jobs. In analyzing the overall skills of the work force, the literacy audit identified these basic skills/literacy…

In recent years, increased focus on the effectiveness and accountability of prevention and intervention programs has led to greater government funding for the implementation and spread of evidence-based health and human service delivery models. In particular, attention has been paid to programs that require significant infrastructure investment…

Communication interactions between a child (2 to 5 years of age) and the language users around him were studied by means of a descriptive model which employs interrogation as the index of audit speech patterns. It was hypothesized that adult demands would correlate with a child's language response capability and would constitute a useful index of…

This chapter focuses on the need for a revised relationship between schools and the courts through the concept of preventive law. The chapter reviews court cases and presents an overview of conflict resolution models and strategies for reducing litigation. Preventive law assumes that greater use of its strategies affords a lesser need for conflict…

An overview is provided of the Quality First Process Model developed by Fox Valley Technical College (FVTC), Wisconsin, to provide guidelines for quality instruction and service consistent with the highest educational standards. The 16-step model involves activities that should be adaptable to any organization. The steps of the quality model are…

The document presents a three-level model management and evaluation system for the Los Angeles Community College District's programs for the handicapped, which meets local college, district, and state-level management and evaluation needs. Nine sections discuss: (1) the educational philosophy of the community college and the handicap programs; (2)…