ERIC Number: EJ457897
Record Type: CIJE
Publication Date: 1993
Benchmarking, Total Quality Management, and Libraries.
Shaughnessy, Thomas W.
Library Administration & Management, v7 n1 p7-12 Win 1993
Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A