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Peer reviewed Peer reviewed
ERIC Number: EJ633214
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0024-2594
Innovative United Kingdom Approaches To Measuring Service Quality.
Winkworth, Ian
Library Trends, v49 n4 p718-31 Spr 2001
Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom