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ERIC Number: ED548047
Record Type: Non-Journal
Publication Date: 2012
Pages: 139
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-2673-6773-0
Communication Satisfaction, Organizational Citizenship Behavior and the Relationship to Student Achievement in High Schools
Blanchard, Gayle A.
ProQuest LLC, Ed.D. Dissertation, Northern Arizona University
This study used a correlational design that allowed the researcher to examine the relationship among communication satisfaction, organizational citizenship behaviors (OCB) and student achievement. High school teachers were surveyed from a convenience sample of 12 school districts in Arizona. Established instruments were used to survey teachers' perceptions of OCB and communication satisfaction in their schools. Achievement data were obtained for each school from the Arizona Department of Education. The findings indicated that a relationship exists between organizational citizenship behavior and communication satisfaction in Arizona high schools. Contrary to literature, there was no relationship between student achievement and OCB levels and no relationship between student achievement and communication satisfaction. Additionally, the data suggests that there are no reliable differences between a principal's gender and OCB levels; however, the findings suggest that high school teachers who worked with male principals were more satisfied with the communication they received than high school teachers who worked for female principals. OCB levels did not differ with respect to principals' longevity but did indicate that there is less communication satisfaction associated with principals who are working in their 4th-6th years. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Secondary Education; High Schools
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Arizona