NotesFAQContact Us
Collection
Advanced
Search Tips
Publication Date
In 20210
Since 20201
Since 2017 (last 5 years)1
Education Level
Secondary Education1
Audience
Location
Spain1
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Peer reviewed Peer reviewed
Direct linkDirect link
Soria-García, José; Martínez-Lorente, Ángel Rafael – Quality Assurance in Education: An International Perspective, 2020
Purpose: The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students' perceived service quality (PSQ). Design/methodology/approach: The authors underpin research to analyse the effect of quality culture and TQM practices on PSQ. The sample included…
Descriptors: Quality Assurance, Total Quality Management, Secondary School Students, School Culture