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Soria-García, José; Martínez-Lorente, Ángel Rafael – Quality Assurance in Education: An International Perspective, 2020
Purpose: The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students' perceived service quality (PSQ). Design/methodology/approach: The authors underpin research to analyse the effect of quality culture and TQM practices on PSQ. The sample included…
Descriptors: Quality Assurance, Total Quality Management, Secondary School Students, School Culture